Shipping policy

This Shipping Policy outlines how Pusmee processes, packs, and delivers your orders across India.

1. Order Processing Time

All orders are processed and dispatched within [1–2 business days] of successful payment confirmation if there is any delay. that will be communicated to you.

2. Delivery Timelines

Pusmee ships across India through our logistics partner Shipway and its network of trusted courier partners. Estimated delivery timelines are as follows:

● Metro cities: 3–5 business days from dispatch

● Rest of India: 5–7 business days from dispatch

These timelines are estimates and may vary due to courier delays, weather conditions, regional disruptions, or other circumstances beyond our control.

3. Shipping Charges

Free Shipping

4. Prepaid Orders Only

Pusmee currently ships prepaid orders only. This helps us keep faster dispatch to our customers.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email, SMS, and/or WhatsApp, based on the consumer's choice. You can track your order in real time through the link provided or via our Order Tracker on the Platform.

6. Discreet & Secure Packaging

Every Pusmee order is packed in plain, unbranded packaging with no visible product information on the outer box or shipping label, ensuring complete privacy and discretion for our customers.

7. Serviceable Areas

We currently ship only within India. We do not offer international shipping at this time. If your pin code is undeliverable at checkout, please contact our support team for assistance. We will surely serve you at your location.

8. Delayed, Lost, or Undelivered Shipments

If your order has not been delivered within the estimated timeline, or shows no tracking movement for an extended period, please contact us at [care@pusmee.in] or WhatsApp at …. with your order number, and we will coordinate with our logistics partner to resolve the issue and deliver the order.

9. Failed Delivery Attempts

Our courier partners typically attempt delivery [2–3 times]. If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to origin, and no refunds of money can be made. Users are requested to proceed with the order ensuring their availability.